Privacy Policy

Draft — pending business approval. This policy is a draft template and does not yet represent the business's confirmed terms. Items in [square brackets] must be completed before publication.

Last updated: 16 October 2026

This policy explains how [Registered business name] (“Natural Hair Clay”, “we”) collects and uses your personal data when you use naturalhairclay.com.

What we collect

Orders: your name, mobile number, email address, delivery address and the products you order.
Enquiries: the details you enter in our contact form, and messages you send us on WhatsApp.
Newsletter: your email address, if you subscribe.
Chat assistant: the messages you type into our AI product assistant.
Technical data: your IP address, used briefly to prevent spam and abuse.

How we use it

To process, deliver and support your orders, and to reply to your enquiries.
To send you newsletters, only if you have subscribed. You can unsubscribe at any time.
To protect the website from spam and misuse.

Who we share it with

Payments: online payments are processed by Razorpay. We never see or store your card or bank details.
Delivery: our courier partners receive your name, phone number and address to deliver your order. [List courier partners]
Email: order and enquiry details are sent to our business inbox through our email provider. [Name email provider]
AI assistant: chat messages are sent to Anthropic, our AI provider, to generate answers. Please do not share personal or health details in the chat.

We do not sell your personal data.

Your browser

We store your shopping bag in your browser's local storage, and your chat conversation in session storage, which is cleared when you close the tab. We do not use advertising cookies. [Update if analytics or marketing pixels are added.]

How long we keep it

[Retention period — e.g. order records kept for the period required by Indian tax law; enquiries kept for X months.]

Your rights

You can ask us to access, correct or delete your personal data, or withdraw consent, by emailing naturalhairclay@gmail.com. We will respond in line with the Digital Personal Data Protection Act, 2023 and other applicable law.

Grievance officer

[Name], [Designation] — naturalhairclay@gmail.com — [Postal address]

Changes

We may update this policy. The latest version will always be on this page.