Shipping & Delivery Policy

Draft — pending business approval. This policy is a draft template and does not yet represent the business's confirmed terms. Items in [square brackets] must be completed before publication.

Last updated: 16 October 2026

Where we deliver

We deliver to addresses across India. For orders outside India, please message us on WhatsApp (+91 62837 11311) and we'll let you know if we can help.

Delivery charges

We ship with DTDC from Amritsar (143001). The delivery charge depends on your PIN code and the packed weight of your order, charged per 500 g slab. It is shown in your bag and at checkout before you pay. Charges include GST.

Zone	Covers	First 500 g	Each extra 500 g	Usually
Local (Amritsar)	Amritsar city & district	₹55	₹20	1–2 days
North India	Punjab, Chandigarh, Haryana, Delhi NCR, Himachal Pradesh	₹75	₹25	2–4 days
Metro cities	Mumbai, Kolkata, Chennai, Bengaluru, Hyderabad, Pune, Ahmedabad	₹95	₹30	3–5 days
Rest of India	All other serviceable PIN codes	₹115	₹40	4–7 days
J&K, Ladakh, North-East & Islands	Jammu & Kashmir, Ladakh, North-Eastern states, Andaman & Nicobar	₹150	₹50	5–9 days

For example, one 200 g pack of Sagar Powder ships as a single 500 g slab.

Dispatch and delivery times

Orders are usually dispatched within [X] business days of confirmation. Delivery typically takes [X–Y] business days depending on your location. [Confirm timelines and courier partners.]

Tracking

Once your order is dispatched, we'll share tracking details by [WhatsApp / SMS / email].

Problems with delivery

If your parcel arrives damaged or hasn't arrived within the expected time, contact us at naturalhairclay@gmail.com or on WhatsApp with your order reference.