Returns & Refunds Policy
Draft — pending business approval. This policy is a draft template and does not yet represent the business's confirmed terms. Items in [square brackets] must be completed before publication.
Last updated: 16 October 2026
Opened products
For hygiene reasons, opened or used hair colour and Ayurvedic products cannot be returned. [Confirm.]
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, contact us within [48 hours] of delivery at naturalhairclay@gmail.com or on WhatsApp (+91 62837 11311), with your order reference and photos of the product and packaging. We will arrange a replacement or refund once we have reviewed it.
Cancellations
You can cancel an order before it is dispatched by contacting us with your order reference. [Confirm.]
Refunds
Approved refunds are made to the original payment method within [7–10] business days. [Confirm.]